Swiss SES sprinkler standard
KBA-01319-S6S9K2
Question
Are you going to implement the Swiss SES sprinkler calculation standard in MagiCAD?
Answer
The Swiss SES standard will be available in the 2020 UR-1 version. 
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Compatibility with Windows 10
KBA-01321-S6K9C4
Question
Is MagiCAD compatible with Windows 10?
Answer
Yes. MagiCAD is compatible with win10.
To be more exact, MagiCAD is compatible with all the same windows products that AutoCAD support. Our product doesn't use Java, and it is not dependent on any particular web browser.

Additional Comments

Compatibility between Magicad and Autodesk software ?
KBA-01161-S5B9X1
Question
How do I know which AutoCAD/Revit is compatible with my MagiCAD version?
Answer
You can find Operating Environment and Compatibility information from our Portal.
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Installing Magicad
KBA-01163-V6M9D2
Question
Where can I download MagiCAD from?
Answer

First you need to download MagiCAD for Revit and MagiCAD for AutoCAD from our  Portal.

In case you need an older version, those are also available there.

Each installation package contains the relevant instructions and a download link to the desired software version. More information about installing and licensing for MagiCAD you can be find here
Additional Comments
Select your preferred language and desired MagiCAD version from the list.

Computer requirements
KBA-01165-N5C5P8
Question
What are system requirements for MagiCAD?
Answer
MagiCAD for Revit or MagiCAD for AutoCAD doesn't have any additional requirements for computer performance above what the Autodesk platform requires.

Additional Comments
Here you can find requirements for Revit and for AutoCAD.

File formats
KBA-01166-C1Y4Y6
Question
What are the file formats that MagiCAD uses?
Answer

MagiCAD for Revit project is saved as a normal Revit file (.RVT). This means you can open or modify the project without MagiCAD. When you are using MagiCAD for Revit you also need a dataset file (.MRV) which contains products that you can insert into model, the information that you need for calculations and other necessary settings needed to run MagiCAD to its full potential.

MagiCAD for AutoCAD drawings are saved as Autocad drawings (.DWG); remember to check the compatibility chart (you can found it from the portal). MagiCAD objects are saved as proxy objects.

When you are working with MagiCAD for AutoCAD V&P project you also need a separate project file (.EPJ), a product database file (.QPD) and a linetype file (.LIN).

MagiCAD for AutoCAD Electrical has its own project file type (.MEP).

All MagiCAD for AutoCAD disciplines use their own symbol databases (.MCS)

Additional Comments

Localisations
KBA-01167-V2N2H5
Question
Where can I find localised templates or datasets?
Answer

All of our localisation packages can be found from MagiCAD portal.

Localisation packages can include:
- Annotation tags
- Configurations, e.g. IFC export settings
- Datasets
- Documents
- Revit Templates 

Localisation packages are customised to a specific market area.  You can install more than one package to your computer at a time.  These files are installed to the associated market area folders within your MagiCAD installation folder on your hard drive.

Here you can find requirements for Revit and for AutoCAD.

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How to download MagiCAD
KBA-01168-N4X1N3
Question
How can I download MagiCAD
Answer

Follow the link in your delivery e-mail. You can also download it from MagiCAD download portal by using the correct licence key to access the required version link

Additional Comments
On download page there is a link to installation guides. Follow the instructions.

Supported languages
KBA-01183-X4T5T0
Question
On which user interface languages are MagiCAD products available?
Answer
All MagiCAD products are available in English, German Language, Russian, French and Chinese 
Additional Comments


MagiCAD for AutoCAD language selection
KBA-01186-P7S3K5
Question
How can I change the MagiCAD for AutoCAD user interface language?
Answer

Find and open the MagiCAD folder on your hard drive.  In this MagiCAD folder open MagiCAD for AutoCAD utilities folder and from there open MagiCAD user settings where you can choose your desired language.  More information about user settings can be found from the online user guide here or User Manual

Additional Comments

MagiCAD for Revit language selection
KBA-01188-Y2X4R2
Question
How I can change the MagiCAD for Revit user interface language?
Answer

When you have started MagiCAD for Revit, select the MagiCAD Common ribbon.  From there you will find Settings and in here you should select the APPEARANCE tab.  In the drop down menu you can choose the desired language. More information about MagiCAD for Revit settings can be found from online user manual here


  

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Upgrading MagiCAD to newer AutoCAD version
KBA-01189-Z9N1W8
Question
How do I upgrade MagiCAD to a newer version of AutoCAD?
Answer


MagiCAD for AutoCAD setup is able to upgrade (and remove the older version) automatically if the AutoCAD platform has not changed. Instead, if you change AutoCAD version at the same time you upgrade MagiCAD, follow this procedure:

1. Start and close the old version of MagiCAD.

2. Uninstall the old version of MagiCAD.

3. Start and close the new version of AutoCAD.

4. Install the new version of MagiCAD.


MagiCAD is always installed to the last used version of AutoCAD, that is why you must start and exit the AutoCAD version onto which you want to install MagiCAD.




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Problems downloading MagiCAD from portal or activating the license
KBA-01191-C2C6P5
Question

Why can't I download MagiCAD from the download portal or activate the licence?

Answer

Make sure that you are using a complete Activation ID and it is the latest one delivered to you by e-mail.  Older licence key and Activation ID versions are obsolete and can't be used for any newer version.

Additional Comments


What is MagiCAD Cloud?
KBA-01194-Y6W2R9
Question
What is MagiCloud?
Answer

MagiCAD Cloud is Europe’s largest Building Information Modelling (BIM) library for Mechanical, Electrical and Plumbing (MEP) objects.  MagiCAD Cloud BIM objects are manufacturer-verified, data-rich and contain accurate dimensions and comprehensive technical data for MEP calculations.

MagiCAD Cloud serves the needs of MEP designers, engineers preparing specifications, contractors, as well as others in the construction industry when designing for BIM.

MagiCAD Cloud subscription is free, with no hidden costs.  By subscribing to MagiCloud, users can browse a full catalogue of more than 1,000,000 BIM objects and view product-specific technical data and 3D previews on the objects.  MagiCAD Cloud subscribers can also download over 100,000 BIM objects for use in projects. Depending on the manufacturer, the downloadable objects on MagiCAD Cloud are available in Revit RFA format, AutoCAD DXF format, or both.

Additional Comments

What are MagiCAD Cloud file formats?
KBA-01195-L9Z9Q6
Question
In which file formats are the downloadable object models available on MagiCAD Cloud?
Answer

Depending on the manufacturer, the downloadable objects on MagiCAD Cloud are available in Revit RFA format, AutoCAD DXF format, or both. Revit RFA files support two (or in some cases, four) of the latest Revit versions.

Additional Comments

BIM objects in MagiCAD Cloud
KBA-01196-L2H3Z4
Question

Can I use BIM objects from MagiCloud without MagiCAD?

Answer

Yes, you can. The objects available through MagiCAD Cloud do not require the use of MagiCAD. MagiCAD Cloud is intended for all MEP designers who use AutoCAD and Revit technologies. Over 100,000 BIM objects are downloadable to all MagiCAD Cloud subscribers. Depending on the manufacturer, the downloadable objects on MagiCAD Cloud are available in Revit RFA format, AutoCAD DXF format, or both.  However, if you are a MagiCAD user, you have access to all of MagiCAD Cloud’s over 1 million data-rich objects through MagiCAD’s Product Browser. MagiCAD also enables you to make full use of the technical data stored in the BIM objects, enabling advanced calculations and more accurate MEP design.

Additional Comments

Adding 3D models into MagiCAD Cloud
KBA-01197-B0R1P7
Question
Is it possible to add our existing 3D models to MagiCloud or create the library based on existing models?
Answer

MagiCAD Cloud offers 3D models that include not only the shape of the product but also the technical data needed for detailed calculations in the Revit and AutoCAD environments. In most cases, the existing 3D model cannot be equipped with this data in a way that would be compatible with both Revit and AutoCAD technologies. This is why we produce the 3D models ourselves and do not use existing models as a basis for our BIM objects.

However, if you want to have your products accessible only to the users of MagiCAD for Revit, we can possibly utilise your existing Revit families for the geometry part of the modelling. This will always be checked and decided on a case-by-case basis.
Additional Comments

Preview of 3D models in MagiCAD Cloud
KBA-01198-X5S7L2
Question

Why do the 3D models loaded into the project seem less detailed than the preview 3D models?

Answer

The 3D preview is very detailed to give an accurate visual impression of how the product looks like in real life. Once the product is loaded into a project, an optimised version of the same 3D model is created for the purposes of optimising the project size. This optimised version has all the same physical dimensions, characteristics and data as the more visually-detailed preview, but because of the optimisation, the hard drive space required by the model is considerably smaller. This is one of the benefits of MagiCAD, as it provides products with accurate characteristics and data and at the same time ensures that the project does not become too cumbersome in terms of system performance. MagiCAD projects work with optimal performance even when thousands of real-life products have been added to the projects.

Additional Comments

Compatibility with AutoCAD LT and Revit LT
KBA-01273-L7Q6R0
Question
Does MagiCAD work with AutoCAD LT or Revit LT?
Answer
No, MagiCAD is not intended and/or supported to be used with AutoCAD LT or Revit LT.
Additional Comments

How to setup a license server
KBA-01169-L9Q4K1
Question
Where can I find tools for network licences and how to setup a licence service?
Answer

You can download Licence Server Utilities from the Tools section of our download portal link

Additional Comments
Inside the ZIP there is an User Guide for setting up the license service and activation of network licenses. Follow the instructions.

Licenses of MagiCAD for AutoCAD and MagiCAD for Revit
KBA-01170-D7D1S3
Question
I have a licence for MagiCAD for AutoCAD.  Can I also use MagiCAD for Revit?
Answer

No, however, it is possible to upgrade your licence to MagiCAD Suite. MagiCAD Suite includes licences for both MagiCAD for Revit and MagiCAD for AutoCAD.

Additional Comments
Please contact your sales representative for more information about the different options open to you.

Using EDU licenses for commercial training
KBA-01171-F7Z9H9
Question
Can schools sell commercial training using educational (EDU) licenses?
Answer
No, schools and educational facilities can only use EDU versions for nonprofit training.  EDU versions may not be used for commercial purposes, including commercial training, as specified in the terms and conditions of the EDU licence.
Additional Comments


Using licenses by subsidiaries
KBA-01172-B3V0H6
Question
Can our company's licenses be used by our subsidiaries?
Answer
Licences can only be used by the legal entity in whose name they have been registered.  If a subsidiary has a company registration number that is different from that of the licence holder, then the subsidiary is not part of the same legal entity, and therefore has no right to use the same licences.
Additional Comments


Using trial version
KBA-01173-Z9R7S9
Question
Can I use the Trial version for commercial purposes?
Answer

Trial version is intended for the sole purpose of evaluating the features and usability of the product.  The trial version may not be used for production purposes under any circumstances.

Additional Comments


Upgrading hardware or operating system to a workstation with standalone license
KBA-01174-Y7D1Z6
Question
I have a standalone license of MagiCAD and I need to replace the hard drive on my computer. What will happen to my product activation?
Answer
You must first return your current licences with Licence Management Utility.  After you have completed the modifications, you can activate the latest licences to your new hard drive.
Additional Comments


Using older versions with a new license
KBA-01175-R0V7C5
Question
Can I use older versions with my latest license?
Answer

Yes, older versions will work with new licences.  Previous versions are available through the download portal.

Additional Comments


Transferring a standalone licence to another workstation
KBA-01176-H3H1D0
Question
Can I transfer a standalone licence to another workstation?
Answer
Yes.  First return the licence from the current workstation.  After that you can activate it on another workstation using the same ActivationID.  Make sure that ActivationID is the latest one with its status shown as Activatable.
Additional Comments


Using MagiCAD license at home
KBA-01177-Z1V0V6
Question
Can I use MagiCAD license at home?
Answer

Yes, you can, but only for purposes that benefit the legal entity the licence is registered to.  Make sure that proper insurance coverage exists when the licence is used at off-site premises.

Additional Comments


Using network license on a business trip
KBA-01178-P0H1R0
Question
How can I use our network licenses outside of the office?
Answer
With Licence Management Utility you can borrow licences from your licence server, if that is allowed by your administrator.  When borrowing, you set the return date, so the licence will be automatically returned after that, if not returned earlier.
Additional Comments


Stolen licenses
KBA-01179-T3M0C8
Question
Our workstations and servers with MagiCAD licences were stolen.  What should I do?
Answer
You must report the incident to the local authorities and contact your insurance company for coverage.  It is important to have all licences included in your insurance cover, as you will need to buy new licences..
Additional Comments


Licenses of an acquired company
KBA-01180-J5C4C9
Question
Are we allowed to use licences of an acquired company?
Answer

It depends on how the new corporate structure will look in terms of legal entities:

1.  If your company is buying more than 50% share of the other company, MagiCAD licences can be transferred to you as the new owner of the company.  After the transfer process, your employees will be able to use the licences.  To be eligible for transfer, the licences must be up-to-date with the latest MagiCAD version and they must also be covered by an active Subscription.  Each ownership transfer will be subject to an administrative fee.  Please contact Progman Oy for more details on the transfer process. If several legal entities (with different company registration numbers) still exist after the transfer of licences, only the employees working for the legal entity which is registered as the licence holder are allowed to use the licences.

2.  If your company is buying less than 50% of the other company, you can neither transfer nor use the licences of the company.
Additional Comments


Licenses of a bankruptcy estate
KBA-01181-H8S3L5
Question
Can we buy and use MagiCAD licenses of a bankruptcy estate?
Answer
In a bankruptcy, the company seizes to exist. At the same time, any MagiCAD licenses held by the bankrupt company seize to exist. You are buying the estate, not the legal entity with a company registration number. The estate cannot own any licenses, and therefore it is not possible to acquire MagiCAD licenses from the estate.
Additional Comments


Activation of license without internet connection
KBA-01185-F1M3C2
Question
Can I activate a licence without a connection to internet?
Answer
Yes, you can generate an activation request file from Licence Management Utility and transfer the XML file to the software vendor. However, this process will take more time than automatic activation process.
Additional Comments


MagiCAD and Autodesk licenses on the same license server
KBA-01187-P8V5J5
Question
I have problems to get both working on the same server.  What should I do?
Answer

Usually this happens because of using the same port for both services.  MagiCAD uses ipv4 (ipv6 not supported) and latest Autodesk services use ipv6, so it can select the same port to use. It is recommended to set fixed ports to use with MagiCAD licence service. Here is how you can define a fixed port to the licence service:



Licence borrowing service (information service) uses port 2194 by default, but it is used only for licence borrowing.



We have not predefined ports used with NLM licence service, it is selected randomly, if not defined.

If you want to use fixed ports, change MAGICAD.LIC like this:



SERVER this_host ANY 27001

VENDOR magicad port=1234

USE_SERVER

 

By default, as the SERVER port number FLEXlm chooses the first one within range 27000 ... 27009, and the VENDOR port can be anything. To make sure that the port numbers remain the same each time the service is started, define both SERVER and VENDOR port numbers in the licence file, and configure your firewall correspondingly.
Additional Comments


Status shown for a standalone license
KBA-01190-M0T3D3
Question

What does the status of a standalone licence mean?

Answer

Status describes the state of the licence. Here are the most typical status:

Activated locally: The licence is activated to this workstation and you should be able to return it.

Activatable: You should be able to activate the licence.  If you can't, make sure that the older version of this licence is returned.

Activated on another computer: The licence is already activated to some other workstation. 

Disabled/Broken: Something has happened to your licence and it is not working anymore.  Try to fix it with Licence Management Utility's "Tools / Licence repair tools". If it doesn't help, take "Report / Save technical report" and send it to our support.

Obsolete: Your licence is outdated or you have got a new version of it.  An obsolete licence works normally, if not outdated. You should be able to return it, but you can't reactivate it.  You should use the latest ID to activation.

Unidentified: There is something wrong with your ActivationID.  Check that you have  correctly entered the complete ID.
Additional Comments


Problems connecting to our license services
KBA-01192-P1W8B5
Question

When I run "Test connections" from Licence Management Utility, two last tests fail.  What should I do?

Answer